Tracking and Delivery

  • When will I receive my order?

    Furniture: You’ll be able to schedule a delivery time and date that suits you. At checkout, you can either opt for our super-fast 2-day Express delivery at an additional cost of QAR 200 or Scheduled delivery. 

    Household items: Your products will be delivered in 2-3 business days. 

    Delivery will take a little longer to certain areas.

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  • How do I select a delivery date and time for my Home Centre furniture?

    Easy! You can schedule the delivery of your Home Centre furniture in a few quick steps: 

    1. Shop for your Home Centre furniture.  
    2. Pin your location on the Shipping page. This will help us find you faster. 
    3. Click a date that suits you - available dates will be highlighted in green. Alternatively, click on the default Express delivery date, highlighted in red on the calendar. 
    4. Select a convenient time to receive your order. 

    That’s it! Your delivery date and time will be displayed on your screen. Please remember that your Express delivery charges will be QAR 200. 

    Very rarely, we may be forced to change our delivery schedule because of issues with transportation, weather, stock availability or any other unforeseen circumstance. Don’t worry, we will get in touch with you to re-schedule your delivery in such cases. 

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  • Can I change my delivery address after I've placed my order?

    No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery.  

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  • Can I book a preferred delivery time?

    You’ll be able to select a delivery date and time only for your Home Centre furniture. You can do this from the Shipping section as you checkout. 

    Your Home Centre household items will be delivered in 2-3 days. 
     
    Delivery of these products usually occurs between 8:00 AM and 7:00 PM. If you're not available, we will contact you to arrange a new date and time that is convenient for you.

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  • Do I need to hand over my Cash on Delivery payment before my products are assembled?

    Yes. If you’ve opted to pay by Cash on Delivery, our delivery team will only assemble your products at your delivery location once you’ve made your cash payment.
     
    If you choose not to pay when they arrive, the delivery team will take back the products without assembling them.

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  • Do you deliver to multiple addresses?

    We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

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  • I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?

    Of course! Call us on 800-HOME (800-4663) and we'll sort it out.

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  • Do I need to show my ID when my order arrives?

    Yes, please keep your valid ID handy to show our delivery partner when they deliver your order. Accepted forms of ID include either your passport or Qatar ID.

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  • Can someone else receive my order on my behalf?

    Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (Passport or Qatar ID).

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