You can return your products in 3 easy ways.
I. Request a return online
- Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
- Wrap and seal your products in their original packaging.
- Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
- We’ll check your returns and credit your refund to your card or bank within 4-15 days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. Guest users who have paid by cash will receive a Return Voucher.
II. Return to Store
- Wrap your products (except furniture) in their original shipping packaging and bring them along with your invoice to any Home Centre store in Qatar.
- Hand over your return - an authorised staff member will take your package.
- After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund, a Credit Note that you can spend in-store or online, or a refund to My Credit in your account. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.
III. Call for a pick-up
- Wrap and seal your products in their original packaging.
- Call us on 800-HOME (800-4663) to schedule a pick-up time and location.
- Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
- We’ll check your returns and credit your refund to your card or bank account within 4-15 days. If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher.
Please note, you will not be able to return furniture to a store. And don't forget to check the returns policy first to see which products we don't take back.