I paid for part of my order with Shukrans or a Credit Voucher and requested to pay the balance using Cash on Delivery. I cancelled the order before it arrived. How will my refund be processed? : HelpHCQA

I paid for part of my order with Shukrans or a Credit Voucher and requested to pay the balance using Cash on Delivery. I cancelled the order before it arrived. How will my refund be processed?

Modified on: Wed, 27 Dec, 2023 at 2:31 PM

You’ll receive a refund for the same amount to your Shukran Pay wallet. You can then use your Shukran Pay balance to shop any of our brands, online or in-store. .

If you're a guest user or a registered user who has not activated your Shukran Pay wallet, we will issue a new Credit Voucher for the same amount as your existing one. Your new Credit Voucher will be valid for 12 months from the date of issue, and can be used to shop any of our brands, online or in-store.

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I paid for part of my order with Shukrans or a Credit Voucher and requested to pay the balance using Cash on Delivery. I cancelled the order before it arrived. How will my refund be processed?

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